When purchasing on the Desorsa website, the purchase is fulfilled directly by KamadoJoe. You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. Please include a copy of the original receipt of purchase.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, Kamado Joe will send a check within 30 days.
Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be postmarked within 45 days from the original date of shipment.
No refunds will be given on merchandise returned after 45 days of the original date of shipment.
Please give Kamado Joe Consumer Support department a call at 1-877-215-6299 to set up your return. Consumer Support is available 5 days a week from 8:00 AM to 5:00 PM Eastern Time.
Returns and Support are handled by Kamado Joe. For more information please visit https://www.kamadojoe.com/customer-support-request/